Refund policy

At LULU IN THE SKY, we want you to feel confident in every purchase. If something isn't quite right, we're here to make the return process as simple and straightforward as possible. Please review the guidelines below before requesting a return.

✦ Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Include the original packaging when possible

Items that do not meet these conditions may not be accepted.

✦ Non-Returnable Items

For hygiene and product-safety reasons, the following items are generally not eligible for return:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items that have been worn, washed, altered, damaged, or improperly cared for

✦ How to Request a Return

Please contact us before sending any item back.

Email shop@luluinthesky.com and include:

  • Your order number
  • Full name used for the order
  • Email address associated with the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if requested or applicable

Once your request has been reviewed and approved, our Customer Support team will provide the appropriate return instructions and return address.

Please do not send your package to our business address unless specifically instructed to do so.

✦ Return Shipping

Unless the item is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

  • Original shipping fees are non-refundable.
  • We recommend using a shipping service with tracking.
  • LULU IN THE SKY is not responsible for packages lost during return shipment when no tracking information is available.

If you received an incorrect or defective item, please contact us before returning it so we can assist you with the next steps.

✦ Damaged, Defective, or Incorrect Items

We want every order to arrive in the condition you expect.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A photo of the shipping label
  • A brief description of the issue

Our team will review the information and work with you toward an appropriate resolution.

✦ Refund Processing

Once your returned item has been received and inspected, we will send you an email confirming whether your return has been approved.

For approved returns:

  • Refunds are issued to the original payment method.
  • Please allow 5–10 business days for the refund to be processed after approval.
  • Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable.

✦ Order Cancellation

If you need to cancel an order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In these cases, you may need to wait until the order is delivered and follow our standard return process.

✦ Important Return Information

  • Returns must be approved by our Customer Support team before shipment.
  • Unauthorized returns may not be accepted or processed.
  • Items showing signs of wear, washing, alteration, or damage may be refused.
  • Please package your return securely to prevent damage during transit.
  • We reserve the right to refuse returns that do not meet the requirements outlined in this policy.

✦ Return Address

Our business address is for business correspondence only and is not a return warehouse or return address.

LULU IN THE SKY
1901 Broadway Ave
Yankton, SD 57078
United States

Please contact us at shop@luluinthesky.com before sending any return. We will provide the correct return instructions and address when your return request is approved.

💌 Contact Us

LULU IN THE SKY
📧 shop@luluinthesky.com
📍 1901 Broadway Ave, Yankton, SD 57078, United States

Business Correspondence Only – Not a Return Address

For return questions or assistance with your order, please reach out to our Customer Support team. We typically respond within 24–48 business hours.

LULU IN THE SKY — We want every piece you receive to feel like the right choice.