Shipping policy

Welcome to LULU IN THE SKY. We want your shopping experience to feel easy and worry-free from the moment you place your order until it arrives at your door. Please take a moment to review our Shipping Policy for details about order processing, shipping options, and delivery-related matters.

---

✦ Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

• Orders are generally processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• Orders placed outside of business hours will begin processing on the next business day.
• During holidays, promotional events, or periods of unusually high order volume, processing may take a little longer.
• Before dispatch, each order is carefully checked to help ensure product quality and order accuracy.

---

✦ Shipping Methods & Rates

Based on your order total, the following shipping options are available:

Shipping fees and available methods will be automatically calculated during checkout based on your order.

---

✦ Order Tracking

After your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after the carrier scans your package.

You can track your shipment through:

17TRACK

If you have questions about your shipment or tracking status, please contact our Customer Support team.

---

✦ Shipping Information

To help avoid delivery issues, please make sure your shipping information is complete and accurate before placing your order.

• Once an order has entered processing, the shipping address may no longer be changed.
• Orders containing multiple items may occasionally be shipped in separate packages depending on inventory and fulfillment location.
• The shipping carrier may vary depending on the destination and logistics arrangements.
• LULU IN THE SKY does not ship to APO, FPO, or DPO military addresses.

Please carefully review your address at checkout before completing your purchase.

---

✦ Shipping Delays

Although we work to keep orders moving smoothly, delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather conditions
• Customs inspections or clearance
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

If a package is delayed, we appreciate your patience while the carrier works to complete delivery.

---

✦ Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the shipping package
• A photo of the shipping label
• Photos of the damaged item, if applicable

Our support team will work with the appropriate carrier to review the situation and help find a suitable resolution.

---

✦ Customs & Import Charges

For international orders, additional customs duties, VAT, taxes, or import fees may apply depending on the destination country.

These charges are determined by the local customs authority and are the responsibility of the customer. LULU IN THE SKY does not control or determine these fees.

---

✦ Business Address

Our business address is provided for business correspondence only and is not a return warehouse or return address.

Please do not send merchandise to this address without first contacting our Customer Support team. If you need to make a return, please contact us first so we can provide the appropriate return instructions.

---

✦ Contact Us

LULU IN THE SKY
📧 shop@LuLuinthesky.com
📍 1901 Broadway Ave, Yankton, SD 57078, United States

Business Correspondence Only – Not a Return Address

For shipping questions, order assistance, or delivery concerns, please contact us at shop@LuLuinthesky.com. Our team typically responds within 24–48 business hours.

LULU IN THE SKY — Thoughtfully packed, carefully sent, and on its way to you.